Diagnostic Log Question

I'm operating an EQL PS6100 storage array in a disconnected site where items must be (absolutely no exceptions) scrutinized before they are sent out. Diagnostics from the array are encrypted and are not human-readable. I've been able to work with Support without diagnostic logs but am now running into a recurring issue.

I'd like to get these logs to Dell in an effort to identify a root cause. Is there a way to generate unencrypted logs or a certificate of sorts offered by Dell which indicates the data which is found in the logs themselves?

Thanks for any input.